Terms, privacy & DPA

These Terms of Service ("Terms") govern your access to and use of the RedChurn platform at app.redchurn.io and related services ("Service"). By creating an account or using the Service, you agree to these Terms.

Eligibility. The Service is intended for businesses and professionals operating subscription-based mobile or digital products. You must be at least 18 years old and authorized to bind the entity you represent.

Account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at valentin@redchurn.io if you suspect unauthorized access.

Pricing. RedChurn uses usage-based billing. You pay a percentage of Monthly Recurring Revenue ("MRR") that RedChurn saves for you during each billing period — currently 10% for beta founders and 15% for standard accounts. There is no fixed monthly platform fee. If RedChurn saves no billable MRR in a period, you pay nothing for that period. Fees are invoiced at period end via Stripe. Unpaid invoices may limit dashboard access after a grace period while retention flows continue to run.

What counts as saved MRR. Billable MRR includes revenue from subscribers recovered through billing recovery, cancel saves, or win-back flows where RedChurn sent a qualifying intervention (email, push, or in-app) between detection and recovery. Full rules are documented in our billing logic documentation available in the dashboard.

Your responsibilities. You must connect billing providers lawfully, obtain necessary consents from your end users, comply with app store and payment platform rules, and ensure retention messages you send comply with applicable law (including CAN-SPAM, GDPR, and ePrivacy where relevant). You retain ownership of your subscriber data and content.

Acceptable use. You may not use the Service to send spam, harass users, violate third-party terms, attempt to bypass billing, reverse engineer the platform, or resell access without written consent.

Beta. During beta, the Service is provided on an "as is" basis. Features, pricing, and availability may change. We may suspend accounts that abuse the platform or pose security risks.

Termination. You may cancel at any time from account settings. We may suspend or terminate access for breach of these Terms or non-payment. Upon termination, you may export your data before deletion subject to our retention policy.

Limitation of liability. To the maximum extent permitted by law, RedChurn's total liability for any claim arising from the Service is limited to the fees you paid to RedChurn in the twelve (12) months preceding the claim. RedChurn is not liable for indirect, incidental, or consequential damages, including lost revenue, even if advised of the possibility. RedChurn does not guarantee specific retention outcomes.

Governing law. These Terms are governed by French law. Disputes shall be submitted to the competent courts of Paris, France, unless mandatory consumer protection rules require otherwise.

This Privacy Policy explains how RedChurn ("we", "us") collects, uses, and protects personal data when you visit redchurn.io, use app.redchurn.io, or interact with us.

Data controller. RedChurn is the data controller for account, billing, and marketing data relating to our customers ("Customers"). For end-user subscriber data processed on behalf of Customers through retention workflows, RedChurn acts as a data processor — see our Data Processing Agreement below.

Data we collect.

Account data: name, email, company name, timezone, locale, billing details (via Stripe — we do not store full card numbers), and product configuration.

Usage data: login events, onboarding steps, dashboard interactions, SDK version checks, and technical logs (IP address, browser, timestamps) for security and product improvement.

Subscriber data (processor role): identifiers from RevenueCat, Polar, or other connected providers; subscription status; email addresses synced for retention; device tokens for push; flow outcomes and MRR attribution. This data belongs to you and is processed solely to deliver the Service.

Marketing: waitlist and contact form submissions; optional monthly recap emails.

Legal bases (GDPR). We process data based on: (a) contract performance — to provide the Service; (b) legitimate interests — security, analytics, product improvement; (c) consent — where required for marketing communications; (d) legal obligation — tax and accounting records.

How we use data. To operate retention workflows, calculate usage billing, send product and transactional emails, provide support, prevent fraud, and improve the platform. We do not sell personal data.

Sub-processors. We use trusted providers: Vercel (hosting), Supabase (database), Stripe (payments), PostHog (product analytics), and Resend (email delivery — Customers typically use their own Resend account). A current list is available on request.

International transfers. Some sub-processors are located outside the European Economic Area. Transfers rely on Standard Contractual Clauses or equivalent safeguards where applicable.

Retention. Account data is kept while your account is active and for up to three (3) years after closure for legal and accounting purposes. Subscriber event data can be deleted upon account or app deletion, subject to backup retention cycles.

Your rights. If you are in the EEA, UK, or Switzerland, you may request access, rectification, erasure, restriction, portability, or object to processing. You may withdraw consent for marketing at any time. Contact valentin@redchurn.io. You may lodge a complaint with your local supervisory authority (CNIL in France).

Cookies. We use essential cookies for authentication and optional analytics cookies (PostHog) to understand product usage. You can manage analytics preferences in your browser.

Children. The Service is not directed at children under 16. We do not knowingly collect data from children.

Changes. We may update this policy. Material changes will be communicated by email or in-app notice. Continued use after changes constitutes acceptance.

This Data Processing Agreement ("DPA") applies when you use RedChurn to process personal data of your end users ("Subscriber Data"). It forms part of your agreement with RedChurn and supplements the Terms of Service.

Roles. You are the data controller for Subscriber Data. RedChurn is the data processor, processing Subscriber Data only on your documented instructions as configured in the dashboard (workflows, email templates, in-app copies, and integrations).

Subject matter and duration. Processing covers subscription retention automation — detecting churn signals, sending retention messages, and recording outcomes — for the duration of your subscription to the Service.

Categories of data. Subscriber identifiers (app user IDs, RevenueCat/Polar IDs), email addresses, subscription status and events, MRR values, device tokens, cancellation survey responses, and flow interaction outcomes.

Processor obligations. RedChurn shall: (a) process Subscriber Data only on your instructions; (b) ensure personnel confidentiality; (c) implement appropriate technical and organizational security measures; (d) assist with data subject requests where feasible; (e) notify you without undue delay of a personal data breach; (f) delete or return Subscriber Data upon termination, unless law requires retention; (g) make available information necessary to demonstrate compliance.

Sub-processors. You authorize RedChurn to engage sub-processors listed in our Privacy Policy. We will notify you of material changes and allow objection on reasonable grounds. Sub-processors are bound by equivalent data protection obligations.

Security measures. Encryption in transit (TLS), row-level security policies, access controls, audit logging for admin actions, and separation of sandbox and production environments per app.

International transfers. Where Subscriber Data is transferred outside the EEA, RedChurn ensures appropriate safeguards including Standard Contractual Clauses.

Audits. Upon reasonable written request, RedChurn will provide information about compliance and allow audits no more than once per year with 30 days' notice, subject to confidentiality and minimal disruption.

Acceptance. By using the Service to process Subscriber Data, you accept this DPA. For a signed copy or enterprise amendments, contact valentin@redchurn.io.

This website and the RedChurn service are published by RedChurn, operated from Bordeaux, France.

Contact: valentin@redchurn.io

The Service is accessible at app.redchurn.io. Marketing information is published at redchurn.io.

The website and application are hosted on Vercel Inc. (440 N Barranca Ave #4133, Covina, CA 91723, United States).

Application data is stored on Supabase infrastructure. Usage billing and payment processing are handled by Stripe, Inc. Retention emails are sent via Resend using credentials you provide (bring your own key).

All content on this website (text, graphics, logos, product screenshots, and software) is owned by RedChurn or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or reverse engineer any part of the service except where permitted by law or explicit written agreement.

These documents may be updated to reflect product, legal, or regulatory changes. The version in force is the one published on this page. Material changes to the Terms or Privacy Policy will be notified by email or in-app notice where appropriate.

Last updated: June 2026.