What happens if RedChurn goes down?

Your app keeps working normally. Cancel flows, paywalls, and billing through your provider are unaffected. If our servers are unreachable, users simply won't see a retention message. Nothing breaks.

Can RedChurn break my app or billing?

No. RedChurn is read-only on your billing stack. We listen to webhooks from RevenueCat, Superwall, Polar, and other providers, then send retention emails and/or in-app messages at the right moment. We never modify your products, prices, subscriptions, or store configuration.

Which billing providers does RedChurn support?

RevenueCat (email + in-app), Superwall (email), and Polar (email) are live today. Connect via webhooks in a few minutes: paste your RedChurn webhook URL and secret into your provider dashboard. Stripe and more integrations are on the roadmap.

Do I need to change my paywall or pricing?

No. RedChurn sits on top of your existing setup. Keep your products, paywalls, and pricing as they are. We add recovery and retention flows on top of what you already ship.

How long does setup take?

Connect your billing provider in about 5 minutes. Email flows can go live the same day once Resend is connected, no app release required. The in-app SDK is one line and usually ships in your next store release.

Can I use email only, in-app only, or both?

Yes, per flow. Use email-only if you want recovery and win-back without touching the app yet. Use in-app-only for native cancel screens and dunning on the next open. Most teams enable both so email reaches users who do not open the app and in-app catches them inside the product.

What does the SDK weigh?

Less than 200 KB on iOS and Android. We obsess over bundle size because we know mobile teams do too.

How does pricing work?

Starter is free up to 50 active subscribers and includes analytics plus churn recovery on one app. As you grow, pricing scales with your active subscriber count — pick Starter or Growth on the slider. Every plan includes the Red Center, billing recovery, cancel saves, win-back, and in-app retention. Pay yearly and get 2 months free.

Is the beta open right now?

Yes. Sign up today, connect your billing provider, and start recovering MRR. You get the full dashboard, all three flows, and a direct line to the team while we polish for public launch.

Cancel save vs win-back

Cancel save catches intent before the subscription ends. Win-back targets subscribers who already churned. Mixing them wastes offers and annoys users.

Cancel save (intercept)

Run in-app when the user taps cancel inside your product. Offers: pause, downgrade, discount—matched to churn reason from a one-question survey.

Email follow-up within 48 hours only if they still proceed to store cancellation.

Win-back

Trigger on EXPIRATION or lapse after a cooling period. Reactivation offers should auto-expire. Email reaches dormant users; in-app catches return visits.

RevenueCat reports 12%+ of churned monthly subscribers re-subscribe within 12 months. Win-back in the first 30 days with a clear offer can lift those odds.

How they stack

Configure cancel intercept first—it protects MRR at peak intent. Add win-back for subscribers who slipped through. RedChurn runs both from the same RevenueCat webhook with separate dashboards per flow.